Privacy Policy
We believe data protection is a serious issue. The use of information about individuals by businesses is subject to a complex array of data protection laws. The key pieces of data protection for the UK and privacy legislation include:
- General Data Protection Regulation (GDPR)
- The Data Protection Act 1998
- The Privacy and Electronic Communications Regulations 2003
- The Freedom of Information Act 2000
- Regulation of Investigatory Powers Act 2000
- The Human Rights Act 1998
What is General Data Protection Regulation (GDPR)?
It explains the general data protection regime that applies to most UK businesses and organisations. It covers the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018.
Why We Collect Your Information
To be able to give the best possible experience when shopping with us. The data we collect about you helps us personalise your shopping experience and offer personal recommendations and promotions.
The Information We Collect
We use secure server technology to safely hold your sensitive data which you transmit to us. You will provide specific information during your purchase including:
- Your name
- Addresses
- Email address
- Telephone numbers
- Payment information
We may record calls from and to our customer service team for accuracy and training. When placing an order through our site your sensitive payment details will not be saved. We use Paypal as a payment gateway who store sensitive payment information to allow a transaction to be processed successfully by us.
How We Use Your Information:
Order Processing and Customer Support
We use your data to process orders made through our websites or stores. If we don’t collect your personal data during the checkout process, we won’t be able to process your order and comply with our legal obligations.
Customer Care and Customer Support
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to enable any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service. Allowing us to understand how we can improve our service based on your experience.
Security, Safety and Dispute Resolution
To protect our business and our customers from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard our genuine customers.
Email, SMS and Telephone
We use emails, SMS or telephone calls to update you about the progress of your order. Upon order you will receive a confirmation email with your receipt and customer order number. We will need a contact number for you so we can update you about the progress of your order.
CCTV
To protect our customers, premises, assets and Partners from crime, we operate CCTV systems in our stores and car parks which record images for security. We do this on the basis of our legitimate business interests.
Does Pots to Inspire Sell Information To Third Parties?
No. We never have. And we never will.
When We’ll Share Your Data With Third Parties
We will only share your data with third parties to help us process a transaction, provide a better service or to investigate and prevent crime.
For example, giving your address to a supplier, distributor or courier so they can deliver your order, or provide a service guarantee. These third parties may work with other third parties where your order may be passed through a chain of suppliers, distributors or couriers to fulfil your order.
Third Party Sites
Our site may include links to other sites which could use a different privacy policy than ours. Please check privacy policies and customer protection on different sites as they may be different.
For Children
Be sure that you ask your parents or guardians permission before submitting any sensitive data to us.
How To Contact Us
If you have any questions about the use of your personal information, please contact us at:
Pots to Inspire Ltd.
at Woodside Garden Centre
A127 Arterial Road
Rayleigh
Essex
SS6 7TZ
01268 747 888
Know Your Rights
You have many rights regarding your personal data.
These include seeing what data we hold and updating your information.
The GDPR includes the following rights for individuals:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object;
- the right not to be subject to automated decision-making including profiling.
You can contact us to request to exercise these rights at any time.
If we choose not to action your request we will explain to you the reasons for our refusal. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
