DELIVERY & RETURNS
Distance Selling Regulations
Under the UK’s Distance Selling Regulations you have the right to cancel your order for any item purchased, for a full refund of items only. Order cancellations must be made in writing, within 7 days of delivery of your item(s), and can be sent by email to pots.to.inspire@gmail.com, or by post to the following address:
Pots to Inspire Ltd. at Woodside Garden Centre, A127 Arterial Road, Rayleigh, Essex, SS6 7TZ
Once you have canceled your order, the goods should be returned to the above address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the items using a delivery service that insures you for the value of the goods. You are responsible for postage costs of any returned items unless the goods being returned are faulty.
PLEASE NOTE
Delivery is for U.K. Mainland only, excluding Scottish Highlands, Islands and the following postcodes, which will incure an additional cost.
Deliveries to some locations in Scotland may incur additional charges on top of the quoted shipping cost. You will be contacted if this applies to your order.
* BEFORE PURCHASE *
Please call 01268 747 888 for delivery costs to the following postcodes: AB, DD, DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH, SA, TD, TR
Cancellation Fees
Once an item has been purchased, if cancelled by the purchaser, paypal fees will be deducted from the total refund.
Customer Contact Details
It is the customers responsibility to ensure all contact details, incl. delivery address and telephone number, are correct at the time of purchase as deliveries cannot be made to an alternative address. If cancelled due to incorrect information, cancellation fees will be incurred.
DPD / APC Courier Deliveries
It is the customers responsibility to check for damage and shortages to items delivered. All couriers are signed for. We must be notified by email, together with photographic evidence, within 48hrs of receiving goods to enable a claim.
We will not accept liability of goods damaged or missing after 48hrs. You must keep all packaging the item arrived with to enable return.
Pallet Deliveries
It is the customers responsibility to check for damage and shortages to items delivered.
All items must be checked and signed for on receipt, please remove outer packaging to check for any damage before signing.
If there is an issue with your order upon delivery we must be informed immediately by telephone on 01268 747 888 and images must be sent to us at pots.to.inspire@gmail.com to validate the issue. Any pallets returning to us without following this procedure will be at a cost of the customer.
Any issues must be noted to the delivery driver to enable action of any claim. Failure to do so will result in no refund or replacement of items.
All items issued correctly by us may be returned, but will incur a 15% handling and restocking fee to cover costs. Once an item has been purchased you have entered into a contract, incl. a delivery service which may be carried out by a third party courier. All pallet deliveries leave our premises up to 48hrs before your booked delivery date, from which you will be liable for out going and return costs as this is part of the service once item has been purchased.
This returns policy does not affect your statutory rights.
Links
We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability.
Disclaimer
We hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.
We will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.
Pot Information
Our pots are hand crafted from dark heavy clay or a cement & fibre clay mix (terrazzo and riverstone finishes). Clay Pots are fired to extreme temperatures in traditional wood burning kilns which causes firing imperfections, along with colour and size variations making each pot truly individual. This does not effect the strength or integrity of the pot.
This process makes the pots FROST PROOF but all pots MUST be raised off the ground on pot feet (or something similar), along with 3 to 4 inches of drainage inside the bottom of the pot. These steps are vital in ensuring the potteries frost resistance, ensuring free drainage during cold winter weather and avoiding discolouring in the Terrazzo/Riverstone finishes. No pottery can be truly frost resisitant if these steps are not followed.
Water Feature Information
Whilst all our pots are frost resistant, all water features must be drained in cold weather, as the water must not be allowed to freeze within the pot as this will cause damage to the water feature.
